Refund policy
Last updated: October 2025
We want you to love your Reluctant Culture gear. Every item is made to order, so we don’t hold stock — but if something’s wrong with your order, we’ll make it right.
Made to Order
All our products are printed and fulfilled on demand. That means every tee, hoodie, and hat is made just for you.
Because of that, we don’t accept returns or exchanges for sizing issues, colour changes, or buyer’s remorse.
Damaged, Defective or Wrong Item
If your order arrives damaged, misprinted, or isn’t what you ordered, please submit a return request through our Shopify Returns Portal within 14 days of delivery.
Include your order number and clear photos of the issue — our team will take care of it.
Once approved, you’ll receive store credit equal to the value of the affected item(s).
How to Start a Return
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Go to our Returns Portal (you’ll find the link in your order confirmation or at the bottom of our site).
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Enter your order details and upload photos if needed.
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Once we’ve reviewed your request, we’ll email you next steps.
You don’t need to ship anything back unless we ask you to.
Non-Returnable Items
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All made-to-order apparel and accessories
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Gift cards
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Sale or promotional items
Refunds
Approved returns are issued as store credit only.
Store credit will be applied to your customer account or sent via email.
We don’t issue cash or card refunds unless required by law.
Need Help?
If something’s unclear or you’re not sure if your situation qualifies, email us at support@reluctantculture.com — we’ll help you out.