Privacy policy

Last updated: October 2025

Reluctant Culture (“we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, read our content, or sign up for our emails.

 

 

1. What We Collect

We collect a few types of information:

When you shop:

  • Name, email address, shipping/billing address, and payment details (processed securely via Shopify or our payment partners).

When you browse:

  • Device info, IP address, and how you interact with our site (using cookies and analytics tools like Google Analytics).

When you subscribe:

  • Name and email address for our newsletter or podcast updates.

We never ask for more than we need, and we don’t sell your data.

 

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order updates and support messages

  • Share new drops, stories, or podcast episodes (if you’ve subscribed)

  • Improve our site, content, and customer experience

 

 

3. Cookies

We use cookies to keep things running smoothly — like remembering your cart, improving performance, and helping us understand what content or products people enjoy. You can disable cookies anytime through your browser settings.

 

 

4. Email and Marketing

If you subscribe to our newsletter, we’ll occasionally email you updates, stories, and offers. You can unsubscribe at any time using the link in our emails.

We’ll never spam you or share your details with third parties for their marketing.

 

 

5. Sharing Information

We only share your data with trusted service providers that help us run the store — like Shopify (our e-commerce platform), payment processors, email platforms (such as Klaviyo or Mailchimp), and shipping carriers.

These partners only access the data needed to do their job and are required to protect it.

 

 

6. Your Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing

  • Request a copy of the information we hold about you

If you’d like to do any of that, email us at support@reluctantculture.com.

 

 

7. Security

We take your privacy seriously. All transactions are encrypted, and personal data is stored securely. While no system is 100% foolproof, we do everything we can to protect your information.

 

 

8. Changes to This Policy

We may update this policy occasionally. If we do, we’ll update the date at the top. Major changes will be communicated clearly on our site or via email if you’re subscribed.

 

 

9. Contact Us

Questions, concerns, or good travel stories?

Email us at support@reluctantculture.com